PetCostumeAI Digital Delivery Policy

Digital Products

PetCostumeAI provides digital pet costume image and video effects; no physical goods are shipped. Generation requires enough account credits. Paid checkout is temporarily unavailable while the payment integration is configured. The current catalog lists a one-time 600-Credit Pack for $9.90, Creator for $29.99 per month with 3,000 credits, and Pro for $59.99 per month with 7,000 credits. A costume image costs 4 credits; a costume video costs 500 credits. New accounts receive 4 signup credits, enough for one image. When checkout is enabled, the completed payment must be confirmed before purchased credits are added; a pending payment is not a completed purchase.

Subscription credits expire at the end of the billing period for which they were granted. 600-Credit Pack credits do not expire unless used or revoked following a full refund of that purchase.

Generation Delivery

Choose a pet costume effect and its supported settings, review the credit cost, and submit a generation task. Processing is asynchronous. The task status and completed result are available to the account holder in the private library. Each effect takes one pet photo and produces an image or short silent video.

Completion time depends on the generation provider and technical conditions; there is no guaranteed deadline. When the upstream provider confirms a task failure, the charged credits are returned once. A submission without an upstream task ID that remains uncertain is marked failed after 30 minutes and its credits are returned once. A task with an upstream ID continues to follow the upstream result and is not refunded solely because it is delayed. A task that remains in progress beyond 24 hours may be flagged for internal support follow-up; this does not itself fail the task or refund credits.

File Access and Availability

Generation results are stored and served through private, account-authenticated links that check task ownership. Reference files are made available to the generation provider using signed links that expire after a short period. Download files you wish to keep within seven days of their creation. Permanent availability is not guaranteed. Do not share file links with people who should not have access.

Reference photos and generated files expire seven days after each file is uploaded or created and are automatically cleaned from storage. Download your results within seven days. Physical deletion from Cloudflare R2 may complete after access expires. There is no self-service delete control; contact support for an earlier deletion request. Do not upload confidential or highly sensitive material. For an inaccessible result or a question about your data, email support@petcostumeai.com.